TERMS AND CONDITIONS
Customer Care
At Haute Life, we are committed to providing exceptional service and support to our valued customers. We understand the importance of addressing enquiries promptly and effectively, and our aim is to ensure your shopping experience is seamless, reliable, and enjoyable from start to finish.
Whether you have a question about our products, an existing order, delivery information, or require general assistance, our dedicated customer care team is here to help. We pride ourselves on clear communication, transparency, and a genuine commitment to customer satisfaction.
We aim to respond to all enquiries within 1–2 business days during our operating hours.
Orders & Product Information
We take care to ensure that all product descriptions, images, and prices on our website are accurate and up to date. However, slight variations in colour or appearance may occur due to screen settings or manufacturing differences.
Haute Life reserves the right to update product availability, pricing, or descriptions at any time without prior notice.
Once an order has been placed, you will receive a confirmation email outlining your purchase details. Please review this carefully and contact us as soon as possible if you believe there is an error.
Returns & Refunds
At Haute Life, we take pride in the quality of our products and aim to ensure that every item meets expectations upon arrival. If you have any concerns regarding a product, we encourage you to contact our customer care team so the issue can be reviewed and resolved.
Returns are not generally accepted unless an item arrives damaged or has a manufacturing fault. Should this occur, please notify us within 7 days of receiving your order and provide clear photographs and relevant details to support your enquiry.
Once the issue has been assessed and confirmed, we will arrange a return or exchange at no additional cost. Our aim is to resolve any concerns promptly and ensure your experience with Haute Life remains smooth and positive.
Privacy & Safety
At Haute Life, your privacy and safety are extremely important to us. We are committed to protecting your personal information and handling it responsibly.
Data Collection & Use
We only collect information that is necessary to process your orders, provide customer support, and improve your shopping experience. This may include your name, contact details, delivery address, and payment information.
Your personal data will never be sold or shared with third parties for marketing purposes without your consent.
Secure Payments
All payments made through our website are processed securely using trusted payment providers. Haute Life does not store or have access to your full payment details.
Communication
After making a purchase, you may receive order confirmations, delivery updates, or important service-related communications. Marketing communications will only be sent if you have opted in, and you may unsubscribe at any time.
Changes to Our Policies
Haute Life reserves the right to update or amend our Customer Care, Privacy, or Terms & Conditions policies at any time. Any changes will be reflected on this page, and continued use of our website indicates acceptance of these updates.